Chosfox Return & Refund Policy
If you have any questions, feel free to contact us at yangsk@chosfox.com. We're happy to help.
Returns & Exchanges
We accept return or exchange requests within 7 days of delivery. To qualify, items must be unused, in original condition, and include all original packaging and accessories. Proof of purchase is required.
Assembled Keyboards
Please note: we do not accept returns for assembled keyboards due to subjective reasons like "feel" or personal preference. Once a keyboard has been built or used, it cannot be resold as new.
If there’s a hardware issue, we’re happy to provide free repair service—you’ll just need to cover round-trip shipping.
PCB Warranty
All PCBs are covered under a 1-year warranty, except for:
- Detached USB ports
- Damaged hot-swap sockets
- Self-modified PCBs (e.g., hand-soldering)
Switches
Switches that are lubed, opened, or modified are not eligible for return or warranty.
Stabilizers
Stabilizers that are clipped, lubed, or altered cannot be returned or exchanged.
Keycaps
Inspect your keycaps within 7 days of receiving them. Used or mounted keycaps are not returnable.
Keyboard Cases
- Minor inner marks or mounting blemishes are normal
- Light scratches on anodized surfaces or weights are acceptable
- Report major damage within 7 days
- Cross-threaded screws are not covered
Group Buy & Pre-Order Products
Group buy and selected pre-order products are manufactured based on the confirmed order quantities received.
Orders may be canceled at any time before the group buy period ends. Once the group buy has concluded, orders can no longer be canceled unless the project is canceled by Chosfox.
Shipping-Related Issues
Please double-check your address when placing an order. We are not responsible for failed delivery due to the following reasons:
- Incorrect shipping information
- Refusal to accept the package
- Refusal to pay import taxes/duties
- Failure to respond to courier/customs
- Returning a package without prior communication
Any additional costs or losses caused by the above will be the customer’s responsibility.
Lost, Refused, or Undeliverable Shipments
If the tracking information indicates that your package has not been delivered, please contact us. We will work with the shipping carrier to investigate the issue.
If the carrier officially declares the shipment lost, we will provide an appropriate resolution, which may include a replacement or a refund.
If the tracking information shows that the package has been successfully delivered, responsibility for the shipment transfers to the recipient. We recommend checking with family members, neighbors, property management, or your local courier to confirm whether the package has been received.
While we cannot guarantee compensation for packages reported missing after being marked as delivered, we will make every reasonable effort to provide shipping documentation and assist with carrier claims whenever possible.
Incorrect Address & Customs Issues
Customers are responsible for providing accurate shipping information and completing any required customs clearance procedures.
Orders affected by any of the following circumstances may not be eligible for a full refund:
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Incorrect shipping address provided
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Incorrect phone number provided
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Failure to provide required customs information
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Refusal to accept delivery
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Failure to complete customs clearance procedures
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Failure to pay applicable duties, taxes, or customs fees
If a shipment is returned under any of the circumstances listed above, any eligible refund may be reduced by return shipping costs, customs duties, taxes, and any fees charged by the carrier.
Order Cancellation
Orders that haven't shipped can be canceled. Refunds are processed within 1–3 business days.
Group Buy orders may incur a small non-refundable fee (typically 3%) due to payment processor policies.
Non-Returnable Items
- Gift cards
- Digital products
- Personal-use or hygiene items
- Used or damaged goods
- Items returned after 7 days
- Clearance or discounted items
Refund Process
Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be issued to your original payment method. Processing time depends on your payment provider.
Haven’t Received Your Refund?
- Check your bank or card account again
- Contact your bank or credit card company
- If still unresolved, contact us at yangsk@chosfox.com
Exchanges
We’re happy to replace defective or damaged items. If you need an exchange for the same product, please email us first.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective. Shipping fees are non-refundable.
If your return is over $75, we suggest using tracked shipping or adding insurance—we’re not responsible for lost packages.
If the issue is due to a product defect or our error, we’ll arrange return shipping and cover the cost.