Return & Refund

Chosfox Return & Refund Policy

If you have any questions, feel free to contact us at yangsk@chosfox.com. We're happy to help.

Returns & Exchanges

We accept return or exchange requests within 7 days of delivery. To qualify, items must be unused, in original condition, and include all original packaging and accessories. Proof of purchase is required.

Assembled Keyboards

Please note: we do not accept returns for assembled keyboards due to subjective reasons like "feel" or personal preference. Once a keyboard has been built or used, it cannot be resold as new.

If there’s a hardware issue, we’re happy to provide free repair service—you’ll just need to cover round-trip shipping.

Shipping-Related Issues

Please double-check your address when placing an order. We are not responsible for failed delivery due to the following reasons:

Incorrect shipping information
Refusal to accept the package
Refusal to pay import taxes/duties
Failure to respond to courier/customs
Returning a package without prior communication

Any additional costs or losses caused by the above will be the customer’s responsibility.

PCB Warranty

All PCBs include a 1-year warranty, but the following are not covered:

Detached USB ports
Damaged hot-swap sockets or other components
Any modifications (e.g., hand-soldering or DIY hot-swap conversion)

Switches

Switches that have been lubed, modified, or disassembled by the customer are not returnable or covered under warranty.

Stabilizers

Stabilizers that have been clipped or lubed are not eligible for return or exchange.

Keycaps

Please inspect your keycaps upon arrival. If there’s a defect, contact us within 7 days of delivery. Used or mounted keycaps cannot be returned.

Keyboard Cases

Minor marks on the inside or mounting points are normal and not considered defects
Small scratches on anodized cases or brass weights are acceptable under standard QC
Please report major damage within 7 days of delivery
Cross-threaded screws are not covered under warranty

Order Cancellation

Orders that haven't shipped can be canceled. Refunds are processed within 1–3 business days.

Group Buy orders may incur a small non-refundable fee (typically 3%) due to payment processor policies.

Non-Returnable Items

Gift cards
Digital products
Personal-use or hygiene items
Used or damaged goods
Items returned after 7 days
Clearance or discounted items

Refund Process

Once we receive and inspect your return, we’ll notify you by email. If approved, your refund will be issued to your original payment method. Processing time depends on your payment provider.