FAQs

WHEN WILL MY ORDER SHIP?

Orders are usually processed and shipped within 2 working days of purchase.

HOW LONG DOES SHIPPING TAKE?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The shipping time can be up to 20 days.

For NA & EU orders: 7 to 12 days.
For other countries: 12 to 20 days.
Express shipping are available at 4-7 working days via DHL/FedEx/UPS.
Please contact support for rate quote.

Your tracking number will be updated 3-7 days after your order has been shipped.

HOW DO I CANCEL AN ORDER?

We are only able to cancel orders within the first 12 hours after the order is placed.
After that, the order has most likely been processed and is preparing for shipment or has been shipped.
Once this takes effect, it's out of our hands.
We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

WHAT IS YOUR RETURN POLICY?

Please contact us within 7 days of the date you receive the product.
The items must be brand new and in unused condition.
Please kindly note that Mystrey Switch Box are not eligible for returns.
For more details, please kindly refer to our RETURN & REFUND POLICY.

WHAT PAYMENT DO YOU ACCEPT?

We ONLY accept payment via Paypal.
You can use Credit Card or Debit Card via Paypal.
Need additional help? Send us a message, we are happy to help.